Terms of Service | Am's Holidays

Last updated: January 2025 | These terms apply to all bookings made with Am's Holidays.

Welcome to Am's Holidays. By accessing our website, enquiring about, or booking any holiday package with us, you agree to be bound by the following terms and conditions. Please read them carefully before proceeding.

1. Definitions

"Am's Holidays", "we", "our", or "us" refers to Am's Holidays, registered and operating from Mumbai and Hyderabad, India. "You" or "Client" refers to any person making an enquiry or booking. "Package" refers to any tour, itinerary, or travel arrangement offered by us.

2. Booking & Confirmation

All bookings are subject to availability and are confirmed only after receipt of the required advance payment. Submitting an enquiry form or sending a WhatsApp message does not constitute a confirmed booking. A booking is confirmed only when you receive a written confirmation from our team along with a booking voucher or invoice.

Advance payment of 25%–50% of the total package cost is required at the time of booking (varies by package).
Full payment must be completed at least 15 days before the travel date, unless otherwise agreed in writing.
Am's Holidays reserves the right to cancel an unconfirmed booking if the advance payment is not received within the stipulated time.

3. Pricing & Payment

All prices quoted are in Indian Rupees (₹) and are per person unless stated otherwise. Prices are subject to change without notice until a booking is confirmed and advance payment is received.

Prices do not include travel insurance, visa fees, personal expenses, tips, or any service not explicitly mentioned in the itinerary.
We accept payment via bank transfer, UPI, credit/debit cards, and other methods as communicated at the time of booking.
GST and applicable government taxes will be applied as per prevailing rates at the time of invoicing.

4. Cancellation Policy

Cancellations must be submitted in writing (email or WhatsApp) to our office. The following charges apply:

More than 30 days before departure: 10% of total package cost
15–30 days before departure: 25% of total package cost
7–14 days before departure: 50% of total package cost
Less than 7 days before departure: 100% of total package cost (no refund)

Cancellation charges for international packages, flights, and hotel reservations may vary and will be communicated at the time of booking. Non-refundable components (e.g., airline tickets, visa fees) cannot be refunded regardless of the cancellation date.

5. Changes & Amendments

Any changes to a confirmed booking (dates, itinerary, accommodation, number of persons) are subject to availability and may incur additional charges. Requests for amendments must be submitted in writing at least 15 days before departure. Changes requested within 7 days of departure are treated as cancellations for the affected components.

6. Our Responsibilities

Am's Holidays acts as an agent for hotels, airlines, transport companies, and other service providers. We are not responsible for any injury, loss, damage, or expense arising from force majeure events, acts of God, natural disasters, political unrest, strikes, or any event beyond our control.

We are not liable for delays or changes caused by airlines, weather, or third-party service providers.
We reserve the right to modify itineraries due to unforeseen circumstances, providing equivalent alternatives wherever possible.
Our liability is limited to the total amount paid for the package in question.

7. Client Responsibilities

Clients are responsible for ensuring they hold valid travel documents (passport, visa, permits) for their destination.
Clients must provide accurate personal information at the time of booking. Am's Holidays is not liable for issues arising from incorrect information.
Travel insurance is strongly recommended for all international trips.
Clients must adhere to the laws and customs of the countries they visit.

8. Health & Safety

Clients with pre-existing medical conditions should consult their physician before travel and inform our team at the time of booking. Am's Holidays will make reasonable efforts to accommodate special requirements but cannot guarantee suitability for all medical conditions.

9. Complaints

Any complaint must be reported to our team immediately during the trip so we can attempt to resolve it. Complaints received after the trip has ended and without prior notification during travel may be difficult to resolve. All formal complaints should be submitted in writing within 14 days of returning from the trip to amita@amsholidays.co.in.

10. Privacy & Data

We collect and process personal information necessary to provide our services. Please refer to our Privacy Policy for full details on how we handle your data.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any dispute arising shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

12. Contact Us

If you have any questions about these Terms of Service, please contact us: